Return & Refund Policy

At Elviane, we are committed to providing high-quality men’s sportif and athletic clothing designed for comfort, performance, and style. If you are not fully satisfied with your purchase, we are here to help with a simple and transparent return process.

Return Eligibility

We accept returns within 30 days of the delivery date for eligible items purchased from our website.

To qualify for a return:

• Items must be unused, unworn, unwashed, and in original condition
• Original tags and packaging must be included
• Items must not show signs of wear, damage, or alteration

We do not charge restocking fees.

Free Return Shipping

We provide free return shipping for all approved returns within the United States.

To request a return, please contact our support team with your order number and reason for return. Return instructions will be provided after approval.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or promotional reasons. Any non-returnable items will be clearly indicated on the product page when applicable.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will gladly provide a replacement or full refund at no additional cost.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be issued to the original payment method used at checkout.

Please allow:

• 3–5 business days for return inspection
• 5–8 business days for your bank or payment provider to process the refund

Shipping charges, if applicable, are non-refundable unless the return is due to our error.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different size or item, we recommend placing a new order after your return has been approved.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has entered processing or shipment preparation, it may no longer be canceled.

Fraud Prevention

To protect our customers and business, Elviane reserves the right to refuse returns or refunds in cases of suspected fraud, abuse, or violation of this policy.

United States Shipping Only

We currently sell and ship exclusively within the United States.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Store Name: Elviane
Website: Elviane.shop
Email: Contact@elviane.shop
Phone: +1 432-206-2957
Business Address: 2121 Delgany St, Denver, CO 80202, United States