FAQs
Welcome to the FAQ section of Elviane. Here you will find answers to the most common questions about orders, shipping, returns, and more.
1. Where do you ship?
We currently ship only within the United States.
2. How long does shipping take?
- Processing time: 1–3 business days
- Shipping time: 5–8 business days (standard delivery)
3. Is shipping free?
Yes. We offer free standard shipping on all orders within the United States.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use it to track your package directly on the carrier’s website.
5. What is your return policy?
We accept returns within 30 days of delivery.
- Items must be unused, unworn, and in original condition
- Free return shipping is included for eligible returns
- No restocking fees apply
6. Can I cancel my order?
Yes, orders can be canceled within 12 hours of purchase, before they are processed or shipped.
7 What should I do if I receive a damaged or wrong item?
Please contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost.
8. What payment methods do you accept?
We accept major credit and debit cards and other secure payment methods available at checkout.
9. How can I contact customer support?
You can reach us anytime:
Store Name: Elviane
Website: Elviane.shop
Email: Contact@elviane.shop
Phone: +1 432-206-2957
Address: 2121 Delgany St, Denver, CO 80202, United States